Community Rules

§1. What the Community is

1. The Community is a space inside the Lodvena customer panel where people using the Service post suggestions, describe bugs, ask questions, read the record of changes to the Service and talk about running a property. The Community is not public: entries are visible only to signed-in panel users and to the Provider's staff. It has no public address and search engines do not index it.

2. These rules supplement the Terms of Service and use their definitions (Provider, Customer, Service, Services, Guests). If the two diverge, the Terms of Service prevail. Personal data of participants is processed as described in the Privacy Policy — where content posted in the Community is listed as its own category of data, with its legal basis and retention period — and in §2.4 and §5.7 of these rules.

3. The Community is an additional function, provided free of charge and outside every plan. The Provider may change it, limit it, pause it or switch it off entirely; that affects neither the scope of the Services in your plan nor the fee, and gives no right to a refund.

4. These rules take effect on the day the Community is made available in the panel. Until then the Community is a feature „in preparation” within the meaning of §2 of the Terms of Service — not part of the agreement and with no effect on the fee.

§2. Who may take part

1. The Customer and the people the Customer has given panel access to (the property's staff) may take part. Taking part is voluntary.

2. Access to the Community lasts as long as the Customer's access to the panel. When the agreement ends, or a person loses panel access, their part in the Community ends with it. It is not a separate service and is not separately terminated.

3. The Customer is responsible for entries posted by the people it gave panel access to as for its own, and ensures they know these rules.

4. After participation ends, entries may remain visible in the Community — for as long as the Community runs, and no longer than 3 years from the end of participation, after which they are deleted or stripped of the author's name. The author may at any time ask for their entry to be deleted or anonymised; we handle such a request under §5 of the Privacy Policy (the right to erasure and the right to object to processing based on a legitimate interest). Requests go to office@lodvena.com.

§3. Categories

1. Suggestions — proposals for changes to the Service, with votes for and against. Bugs — reports of things working incorrectly, with a „me too” marker. Questions — questions about using the Service, which become a knowledge base. Changelog — the Provider's own record of what has been released. Between neighbours — conversations about running a property rather than about the software.

2. Post an entry in the category it belongs to. The Provider may move an entry to the right category, merge it with an entry saying the same thing, or close a finished thread.

§4. No guests' data, and no one else's

1. Personal data of Guests or of any other person must not be posted in the Community — names, addresses, telephone numbers, e-mail addresses, reservation and document numbers, stay dates tied to a named person, the content of correspondence with a Guest. This applies to text, screenshots, files and recordings alike.

2. Before you paste a screenshot, mask everything that identifies a person. „The 12 August booking, room 3” is enough to describe a bug. Do not post passwords, API keys or iCal feed addresses either — those open your account and your calendar.

3. Entries containing such data are removed as soon as we notice them, without warning and without asking the author.

4. The Customer remains the controller of Guests' data, including where the Customer posts it in the Community contrary to paragraph 1. Such a post discloses the data to other participants of the Community, and the Customer is responsible for the consequences, including towards the people concerned. Where Guests' data nonetheless reaches the Community, the entrustment under §3 of the Privacy Policy covers it — for the purpose of deleting it and of security, and for no other purpose — so that the Provider does not process it without a processing agreement and without a legal basis of its own.

§5. Your entries and the licence to the Provider

1. By posting an entry you grant the Provider a free, non-exclusive licence for an indefinite term, with no territorial limits and with the right to sub-license, to use the entry in operating and developing the Service and the Community. The licence covers recording and reproduction in digital form, entry into computer memory and networks, making the entry available in the Service and in the Community, translation and adaptation — including the right to modify, shorten and exercise derivative rights — and use of the entry in materials describing the Service.

2. The idea, method and manner of operation described in an entry are not the subject of copyright. The Provider may use them without limitation, including where it was working on something similar independently or earlier.

3. An entry creates no claim to implementation, to payment or to attribution. The Provider is not obliged to answer an entry, to build it, to announce that it was built, or to say whose entry prompted a change.

4. Moral rights stay with the author. The author undertakes not to exercise, against the Provider, the right to be identified as author or to supervise the use of the entry, and authorises the Provider to use the entry without naming the author.

5. Entries are not confidential. Do not send trade secrets of your own, or anyone else's confidential information, to the Community; posting an entry creates no relationship of confidence between us.

6. By posting you declare that you hold the rights to the entry, or are otherwise entitled to grant the licence above, and that the entry infringes no third-party rights.

7. Termination of the licence, where copyright law allows it, does not affect functions of the Service released before termination or materials produced earlier. Removing an entry (§4.3, §11.1 and §11.4) removes it from the Service without delay; a copy of the entry remains in backups until those expire within the periods in §3.5 of the Privacy Policy, and is neither made available nor used during that time.

§6. What must not be posted

1. Unlawful content is prohibited, including content infringing personal rights, insulting content, content inciting hatred, content infringing copyright and trade marks, and acts of unfair competition.

2. Also prohibited: advertising and commercial offers, including directing other users to competing services, soliciting them as customers, bulk messaging, publishing other people's data obtained from the Service, and automated harvesting of Community content.

3. The Community is not a place for legal, tax or accounting advice. Entries on those subjects are an exchange of experience, not an advisory service.

§7. Voting and the changelog

1. Votes and „me too” markers are advisory only. They create no obligation to build anything, do not set the order of work and are not a public promise. What gets built, and when, is the Provider's decision.

2. The changelog describes what has already been released. Mentions of plans are not commitments, and features marked „in preparation” are not part of the agreement until they ship (§2 of the Terms of Service).

3. What the Provider's staff write in the Community is informational. Only the Terms of Service, the Privacy Policy and the price list are binding.

§8. The Community is not a support channel

1. An entry in the Community — including one in „Bugs” — is not a complaint within the meaning of §10 of the Terms of Service. Complaints are accepted only at office@lodvena.com, and response times run only from a message sent there.

2. Nor can an entry serve as a withdrawal notice, a termination, an objection to a change of rules, or a request concerning personal data. The Terms of Service and the Privacy Policy say how to make those.

3. The Provider does not undertake to answer entries or to meet any deadline in the Community.

§9. Advice from other users

1. Entries by other users are their own opinions. The Provider does not verify them, does not adopt them as its own, and does not represent that they are correct, current or lawful.

2. The Provider is not liable for the consequences of following another user's advice and gives no warranty or guarantee in that respect, subject to mandatory provisions of law, including those concerning the sole traders referred to in §11.2 of the Terms of Service.

§10. What you see here stays here

1. What you learn in the Community about other properties — prices, occupancy, ways of working, problems — stays in the Community. You may not copy, export or share Community content outside the panel, or use it for competitive analysis, for offers aimed at other Customers, or to build a competing product.

2. That includes publishing screenshots of the Community outside the panel. It does not cover content you posted yourself, or content you are required by law to disclose.

§11. Moderation

1. The Provider may edit, move, merge, close and remove entries, and may limit or withdraw access to the Community — in particular where §4, §6 or §10 is breached. A breach of §4 means the entry is removed without warning.

2. Limiting access to the Community affects neither access to the Services in your plan nor the fee.

3. The Provider is not obliged to review entries in advance or to monitor the Community, and is not liable for content posted by users.

4. Report unlawful content, or content breaching these rules, to office@lodvena.com, identifying the entry and the reason. On obtaining credible notice that an entry is unlawful the Provider promptly disables access to it. The author is informed of a removal or of a restriction of access to the Community — in the panel if they still have access, and by email if they do not — stating the ground and legal basis of the decision, its scope, and how to contest it: by email to office@lodvena.com and before the courts (art. 17 of Regulation (EU) 2022/2065).

§12. Availability and liability

1. The Provider does not guarantee that the Community will be available or that entries will be kept. The Community is not an archive or a backup of your content — keep your own copy of anything that matters.

2. The Provider's liability in connection with the Community is governed by §12 of the Terms of Service, including the exclusion of lost profits and the monetary cap together with its floor. The limits do not apply in the cases listed in §12.7 of the Terms of Service, in particular to damage caused intentionally.

3. If a third party brings a claim against the Provider arising from an entry posted by the Customer or its staff, the Customer will take over the defence or hold the Provider harmless to the extent the claim arises from that entry.

§13. Changes, governing law, language

1. The Provider may amend these rules for good reason (a change in the law, or in the scope or workings of the Community), announcing the change in the Community at least 14 days before it takes effect. Using the Community after that date counts as acceptance; anyone who does not accept the change stops using the Community.

2. Polish law governs. Disputes go to the court competent for the Provider's seat, except for disputes with the sole traders referred to in §11.2 of the Terms of Service, to the extent the law provides otherwise.

3. These rules are a translation of the Polish Regulamin Społeczności; in case of divergence the Polish text prevails.