Terms of Service

§1. Who we are, who this is for

The Lodvena service at lodvena.com (the Service) is operated by Geomarine Global Patryk Zajdel, ul. Szkolna 26, 38-430 Miejsce Piastowe, Poland, VAT ID (NIP) 6842640364, REGON 361224375, e-mail kontakt@lodvena.com, phone +48 513 153 731 (the Provider). The Service is offered exclusively to businesses (B2B) that rent out places to stay. Guests booking a stay contract with the property, never with the Provider.

§2. Scope and availability

1. The Service is provided as a public beta. Features may be changed, limited or withdrawn; the Provider does not guarantee that any planned feature will ship or that an existing one will remain. If a change materially reduces the scope of the plan you paid for, you may terminate with immediate effect and receive a proportional refund for the unused period.

2. What each plan includes is set out in §4 and in the price list on the Service. Features marked in the Service as “in preparation” are not part of the agreement until they ship, and do not affect the fee.

3. We work to keep the Service continuously available but do not guarantee uninterrupted availability, and the Service carries no guaranteed service level (SLA). Planned maintenance happens at night where possible. We announce planned interruptions longer than two hours in the Service, and by email where possible.

4. Faults are fixed promptly once identified. If the Service was unavailable through causes on the Provider’s side for more than 24 hours in total in a billing month, you may file a complaint (§10); in allowing it the Provider may in particular extend the paid period in proportion to the downtime. Downtime is established from the Provider’s own records and monitoring, which the Provider makes available to you on request so far as they concern the period you reported. You may prove downtime by other evidence as well, and a dispute about its length is for the court (§14.5) — the Provider has no exclusive right to determine that fact.

5. The Provider operates — in its own maintenance interest — a backup mechanism running at two different cadences: a database dump every two hours and a package of files (photographs, floor plans, logo) once a day, with copies also carried off the production server. A database dump is restored into a separate check database once a week to prove it can be restored at all. A backup is an internal technical measure of the Provider, not an archiving service supplied to you; the Provider does not guarantee that a backup is taken at any particular time, that it is complete, or that data can be restored from it. You should be aware that files uploaded after the last daily run may be in no backup at all — the loss window for files reaches 24 hours and is materially longer than for the database. You are responsible for downloading and keeping your own copies of your data (paragraph 6). Data deleted from production systems remains in backups until the backups themselves expire, within the periods set out in §3.5 of the Privacy Policy.

6. The panel exports data to CSV files: reservations (the selected view with the filters applied), the guest register, and the tourist levy summary. A single export covers a limited number of rows — for larger sets, download in batches by narrowing the date range. The Provider does not provide a self-service export of all data in one file, nor a self-service export of image files (photographs, floor plans). A complete copy of the entrusted data — including the image files, in a machine-readable format — is provided on request, on the terms and within the periods set out in §3.7 of the Privacy Policy; you may make that request at any time during the agreement and within the period in §6.3.

§3. Starting the agreement

1. The agreement is concluded when the account is created in the Service. Creating an account requires accepting these terms and confirming your e-mail address.

2. The account is open the moment you register — no approval, no queue. You can build the property website, add rooms and set prices straight away.

3. There is no free trial period. Taking bookings through the website starts when a plan is paid for and lasts for the period paid. If you want to try the Service without commitment, buy a single month and simply do not renew it.

4. Paid features are unlocked as soon as the payment clears — with Przelewy24 usually within minutes, and no later than the next working day.

5. By entering into the agreement you declare that you do so directly in connection with your business activity and that the agreement is of a professional character for you. If it is not, tell the Provider before entering into it or promptly afterwards; §11.2 and §12.3 then apply to you.

§4. Plans and prices

1. The Service is sold in three plans (net prices; VAT is added as set out in paragraph 4):

• Website — €19 net / month: the property website taking booking requests (no commission), an address on lodvena.com and your own domain, the calendar, manually entered bookings, automatic messages, up to 2 channels over a calendar link (iCal). The price covers up to 4 units (rooms or apartments); each further unit €2 net / month.
• Website + Channels — €39 net / month plus €5 net / month per unit: everything in Website, plus full two-way synchronisation with the booking portals (rates, availability, bookings including guest details), conflict detection, and channel commissions and margins in the reports. The number of connected portals is not limited and carries no surcharge.
• All of Lodvena — €59 net / month plus €5 net / month per unit: the whole Service (front desk, housekeeping, the check-in kiosk, extras and deposits, team and roles, reports, dynamic pricing); portals without a surcharge, as in Website + Channels.

2. The euro prices above apply to orders placed in this and every other non-Polish language version. Orders placed in the Polish version are priced and billed in PLN at the prices stated in the Polish Regulamin (69 + 8 per unit beyond the fourth / 129 + 19 per unit / 199 + 19 per unit, PLN net). The currency of the agreement follows the language version in which the order was placed, subject to the next sentence, and is shown on the order confirmation and the invoice. Settlement in euro requires that no Polish VAT arise on the transaction — that is, that you present a VAT number confirmed in VIES (reverse charge, paragraph 4 below) or are established outside the European Union. A customer in another EU member state who presents no such number is billed in PLN at the prices in paragraph 1 of the Polish Regulamin, plus Polish VAT, and moves to euro from the moment the number is confirmed in VIES.

3. Paying 12 months in advance means paying for 10 months (2 months free) — the monthly equivalent being €15 + €1 per unit beyond the fourth / €32 + €4 per unit / €49 + €4 per unit, net (in PLN: 57 + 6 / 107 + 15 / 165 + 15, net).

4. VAT is added at the applicable rate (currently 23%). For EU customers presenting a VAT number valid in VIES the reverse-charge mechanism applies (0% VAT, the buyer accounts for VAT in their country); for customers established outside the EU the service is not subject to Polish VAT. The VAT number is verified against VIES at checkout and may be re-verified before each invoice.

5. We never take a commission on your bookings.

6. Price changes never affect a prepaid period and are announced at least 30 days ahead.

§5. Payments

1. Subscription fees are paid in advance, for the billing period you choose (monthly or yearly), by bank transfer or through Przelewy24 — operated by PayPro S.A., ul. Pastelowa 8, 60-198 Poznań, Poland (KRS 0000347935, NIP 7792369887), a national payment institution supervised by the Polish Financial Supervision Authority under number IP24/2014.

2. Przelewy24 accepts BLIK, Visa and Mastercard cards, and instant bank transfers. Card and e-transfer settlement follows the payment operator’s own rules.

3. Nothing renews by charging your card. Before a paid period ends we email a reminder; if payment does not arrive, the account moves to the limited mode described in §7 rather than being charged.

4. An invoice is issued once payment clears and delivered by email to your address, to which you agree.

5. Guest payments for stays go directly to you — to your own Przelewy24 merchant account or other channels you accept; the Provider never holds guest money and is not a party to those transactions.

6. Before starting a chargeback the Provider asks you to file a complaint under §10. Filing one is not a condition of exercising your rights under the payment schemes’ rules or under your own agreement with your payment service provider, and starting a card dispute is not a ground for limiting or suspending the Service. Where a chargeback proves unfounded the Provider may pursue the documented cost of handling it under the general rules.

§6. Term and termination

1. Monthly plans renew monthly and can be cancelled at any time effective at the end of the paid period.

2. Yearly plans run for 12 months; fees for a started, prepaid period are non-refundable, subject to §11.3 and §11.5, §2.1 and mandatory law.

3. After termination your property website is unpublished. For 30 days after termination you may ask to be let in to download the exports described in §2.6, or to be issued a complete copy of the entrusted data — database rows together with the files — in a machine-readable format (§3.7 of the Privacy Policy); the choice between receiving the copy and having the data deleted is yours (art. 28(3)(g) GDPR). After that period data is deleted as described in the Privacy Policy, subject to the last sentence of §2.5. Download what you need before the agreement ends.

§6a. Switching provider and leaving the Service

1. The Provider applies the exit rules below whether or not the Service qualifies as a data processing service under Regulation (EU) 2023/2854 (the Data Act). They are a contractual undertaking and are not an admission that it does.

2. Terminating in order to switch. You may terminate at any time in order to move to another provider or to your own infrastructure. The notice period never exceeds two months; on a monthly plan it is the end of the paid period (§6.1). We do not require a reason, and we do not require you to speak to anyone in sales.

3. What can be taken. The complete copy covers: property and unit records, reservations with their history and payments, guest data and the guest register, financial documents and tourist-tax settlements, the content of your property website, account settings and files (photographs, floor plans, logo). It does not cover: the Provider’s technical and audit logs, other customers’ data, the Service’s code and configuration, and anything whose release would infringe third-party rights.

4. Format. Database rows are issued in a machine-readable format (CSV or JSON, with the structure described in an accompanying file); files in their original formats, with the link to their records preserved. The copy is free of charge.

5. Timing. Ask in the panel or at kontakt@lodvena.com, during the agreement or after it ends. We issue the copy within 30 days of the request (the transitional period). You then have at least another 30 days to download it (the retrieval period). We extend the transitional period on request where the migration is technically complex; a refusal is given in writing with reasons.

6. Erasure after migration. Once the retrieval period ends, entrusted data is erased from production systems as described in §3.7 of the Privacy Policy, and in any case no later than 90 days after termination. Backups expire on the timetable in §2.5.

7. Switching charges. The Provider charges nothing for terminating in order to switch, for issuing the copy, or for the migration assistance described above. Work beyond that scope, at your specific request, is agreed and quoted before it starts.

8. What the Provider does not undertake. We do not guarantee functional equivalence at another provider, do not convert data into third-party formats, and are not responsible for the implementation at the receiving end. Your data held by booking portals and by the payment operator sits in your own separate relationships with them (§12.4(a)).

§7. Limiting and suspending the Service

1. Limited mode. When the paid period ends, the Service stops accepting new bookings and the number of active staff accounts drops to two — kept by you (the account named as the main contact) and the oldest remaining account; the others are frozen until the next period is paid. Your property website stays published at that point. If the fee for the next billing period still does not arrive, the Provider may — after a reminder by email and a further 7 days — limit the remaining Services, in particular by unpublishing the property website and stopping channel synchronisation and automatic messages. For 30 days after a limitation you keep the ability to sign in, download the exports in §2.6 and request the complete copy under the last sentence of §2.6.

2. Immediate suspension. The Provider may suspend access without notice where: (a) unlawful content, or content infringing third-party rights, is published through the Service; (b) the Service is used in breach of §9; (c) use threatens the security, data integrity or stability of the Service for other customers; (d) a competent authority requires it. The Provider notifies you by email without delay, stating the ground and legal basis of the decision, its scope and duration, the facts it rests on, and how to contest it — the complaint under §10 and the courts (§14.5). The suspension lasts until the cause is removed. The same applies to removing, or disabling access to, content you published through the Service (art. 17 of Regulation (EU) 2022/2065).

3. Termination by the Provider. The Provider may terminate with immediate effect where payment is more than 30 days late, or where a cause of suspension under 2(a)–(c) is not removed within 14 days of notice. Separately, the Provider may terminate on one month’s notice for good reason, in particular discontinuing the Service, with a proportional refund for the unused period.

4. A limitation or suspension consistent with paragraphs 1–2 is not a failure to perform and does not entitle you to a refund for the period concerned. If it turns out to have been unfounded, the Provider extends your paid period by the time lost.

§8. Your obligations

1. You are responsible for what you publish on your website (descriptions, photographs, prices, house rules) and you declare that you hold the rights to it. Publishing unlawful content is prohibited.

2. You are responsible for running your business lawfully, including guest-registration, tax and information duties towards your guests, and the local tourist levy. You discharge the art. 13 GDPR information duty towards your guests, hold your own legal bases for processing their data, and inform your staff that the Provider processes their data in order to provide the Service.

3. You are required to keep your sign-in credentials and any API keys entered into the Service confidential, and you are responsible for the acts of anyone you give access to your account. Calendar (iCal) links generated in the Service carry occupancy information and work without signing in for anyone who knows the address; you decide who you share them with.

4. You are the sender of messages sent to guests through the Service, and you are responsible for holding the necessary consents for commercial communication and for meeting the review-verification requirements for any guest reviews you publish.

5. Reports and summaries provided in the Service are auxiliary. They are not a register or documentation required by law and must be verified by you.

6. You download and keep your own copies of your data using the exports described in §2.6 and, for anything those exports do not reach (in particular image files), by requesting the complete copy under the last sentence of §2.6.

7. You will hold the Provider harmless against claims of your guests, your staff and third parties — including reasonable costs of defence and amounts awarded or paid — to the extent that the liability arises from your content, data, settings or instructions, or from your breach of this section. This does not apply to the extent the loss was caused by the Provider’s intentional fault or gross negligence.

§9. Licence and acceptable use

1. For the term of the agreement the Provider grants you a non-exclusive, non-transferable licence to use the Service solely for your own accommodation business and the properties you operate, with no right to sub-license.

2. The following are prohibited in particular: (a) reselling, renting out or otherwise giving third parties access to the Service, including white-label arrangements; (b) sharing an account beyond your own staff; (c) automated access outside the API and iCal links provided, including bulk extraction of data (scraping); (d) circumventing limits, fees or security measures; (e) load testing and security testing without the Provider’s prior consent; (f) reproduction, decompilation and reverse engineering beyond what the law permits; (g) copying the interface, layout, content or database structure of the Service; (h) using the Service to build or improve a competing service, or to benchmark for one.

3. Rights to the Service, the software, the interface, the documentation and the databases remain with the Provider. The agreement transfers no intellectual property rights to you; the data you enter remains yours.

4. The Provider may use aggregated data from which the customer, the property and the guest cannot be identified for the maintenance, development and statistics of the Service.

5. Breach of this section entitles the Provider to suspend access and terminate under §7.2 and §7.3.

§10. Complaints

1. Complaints go to kontakt@lodvena.com and should state your account name, a description of the problem and when it occurred. A complaint made by telephone on +48 513 153 731 must be confirmed by email; the period in paragraph 2 runs from that confirmation. The same address is the contact point for notices of illegal content published through the Service (art. 11 and 16 of Regulation (EU) 2022/2065); a notice should identify the content, its address and the reason.

2. Complaints are answered within 14 days of receipt, by email. In allowing a complaint the Provider may in particular fix the fault, extend the paid period, or refund proportionally for the period in which the Service was unavailable through causes on the Provider’s side.

3. The contractual remedies in paragraph 2 (extension of the paid period, proportional refund) lapse if the complaint is not filed within 12 months of the event it concerns. This does not change any statutory limitation period and does not apply to the customers referred to in §11.2 — for them the remedies in paragraph 2 do not lapse before their statutory rights do, in particular those under §11a.

§11. Withdrawal

1. The Service is for businesses; the right of withdrawal provided for consumers does not apply, subject to paragraph 2.

2. A sole trader for whom the agreement is not of a professional character (art. 7aa of the Polish Consumer Rights Act) may withdraw within 14 days of concluding it, without giving a reason.

3. Paid service starts before that window closes only at your express request, given when you buy a plan, in a separate field; we record its wording and date and will show them to you on request. If you gave that request and then withdraw, a fee proportional to what was delivered up to the withdrawal applies (art. 35 of the Polish Consumer Rights Act). If we did not obtain it, the whole fee is refunded. The rest is refunded within 14 days.

4. You can declare the withdrawal by email to kontakt@lodvena.com or in the panel (Subscription → Withdrawal), which works out the unused part and issues a correction invoice on the spot.

5. Refunds are made within 14 days of the declaration reaching us, via the original payment channel — card back to card, transfer back to the sending account. We never ask for your bank details because a refund does not need them.

6. A correction invoice is a separate document with negative amounts naming the original invoice, and it goes to KSeF, the Polish national e-invoicing system, just as the original did. An issued invoice is never deleted, only answered by a correction.

7. Cancelling the subscription is a different act from withdrawal: nothing stops today, the paid period runs to its last day and is not refunded, and the next one is simply not charged.

§11a. Non-conformity and material changes to the Service

1. This section applies to the customers referred to in §11.2 (sole traders for whom the agreement is not of a professional character). The Service is a digital service under the Polish Consumer Rights Act; the rights below come from its chapter 5b and cannot be excluded or limited by agreement. §12.1-4 does not apply to them.

2. The Provider is liable for non-conformity of the Service arising while it is being supplied and revealed during that time (art. 43l(4) of the Act). The Service is supplied continuously for the whole term.

3. On non-conformity you may require the Service to be brought into conformity. The Provider does so within a reasonable time of being told, without significant inconvenience to you and at its own cost. It may refuse where that is impossible or would require disproportionate cost.

4. You may declare a price reduction or withdraw from the agreement where: (a) we refused to bring the Service into conformity or failed to do so under paragraph 3; (b) the non-conformity persists despite our attempt; (c) it is serious enough to justify withdrawal without asking first; (d) our statement or the circumstances make plain that we will not fix it in a reasonable time or without significant inconvenience. A reduced price must bear the same proportion to the agreed price as the value of the non-conforming Service bears to the value of a conforming one.

5. You may not withdraw if the non-conformity is immaterial; non-conformity is presumed to be material. Refunds follow within 14 days of the declaration reaching us, via the original payment channel.

6. The Provider may change the Service beyond what is needed to keep it in conformity only for the valid reasons stated in §2.1 (the Service is in public beta; features are developed and withdrawn) and §14, at no extra cost to you. Where a change materially and negatively affects your access to or use of the Service, we tell you at least 14 days in advance on a durable medium (email), stating what changes and when. You may then terminate immediately and at no cost, within 30 days of that notice or of the change, whichever is later (art. 43r of the Act). Fees for the unused period are refunded pro rata.

7. Paragraph 6 does not apply where the Provider has given you, at no extra cost, the option of keeping the Service unchanged and it remains in conformity.

8. Notices of non-conformity go to kontakt@lodvena.com; the periods in §10.2 apply to them. Nothing here limits §10 or §11 — you choose which to rely on.

§12. Liability

1. The Provider is liable only for damage caused intentionally or by gross negligence.

2. Liability for lost profits is excluded, and the total liability from all causes is capped at three months' subscription fees for the plan and unit count applying at the time of the event causing the damage. These limits apply — so far as the law allows — to all bases of liability, including liability in tort and liability for those the Provider uses to perform the agreement (art. 474 of the Polish Civil Code). The cap does not apply to intentional fault, nor in the cases listed in paragraph 7.

3. The statutory warranty for defects towards business customers is excluded (art. 558 §1 of the Polish Civil Code). That exclusion does not apply to the customers referred to in §11.2; §11a applies to them instead, and the warranty does not reach the Service at all, because it is a digital service governed by chapter 5b of the Polish Consumer Rights Act.

4. The Provider is not liable for: (a) the operation and availability of third-party services with which you have your own separate relationship — including booking portals and their calendars, your own account in an external system, and domain, e-mail and payment operators; (b) the consequences of data you enter incorrectly, including rates and availability; (c) the content and performance of contracts between you and your guests; (d) outages caused by force majeure; (e) the consequences of using features marked “in preparation” and of changes flowing from the beta character of the Service (§2.1); (f) the consequences of your not having downloaded your own copies of your data — so far as that data was covered by the exports in §2.6 or by a copy you could have requested (last sentence of §2.6); this exclusion does not cover data the Service gave you no way to download or obtain.

5. Inside the Service two bookings cannot hold the same unit on the same night — a database constraint enforces it, not a procedure. That does not eliminate the risk of a double booking arising outside the Service: synchronisation with booking portals happens with the delay inherent in their interfaces, and a portal may sell a night before word of the occupancy reaches it; conflict detection is an auxiliary feature. You verify that a unit is available before confirming a stay.

6. Force majeure means an external event that could not be foreseen or prevented, in particular a natural disaster, war, an act of public authority, a general strike, a power or telecommunications failure of more than local reach, and a large-scale cyber-attack on the infrastructure of the Provider’s suppliers. Performance is suspended while it lasts; if it lasts more than 30 days, either party may terminate, with the fee settled proportionally.

7. Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited, in particular: (a) liability for intentionally caused damage (art. 473 §2 of the Polish Civil Code); (b) liability towards data subjects under art. 82 GDPR; (c) the Provider’s liability to you for the performance of data-protection obligations by sub-processors, for which the Provider remains fully liable (art. 28(4) GDPR), and your recourse as controller under art. 82(5) GDPR; (d) the Provider’s own obligations as a processor under art. 28 and art. 32 GDPR, including the ability to restore the availability of data — §2.5 does not limit those obligations as regards entrusted data; (e) the rights of the sole traders referred to in §11.2 so far as mandatory law does not permit them to be limited. To the extent set out in this paragraph, the limits in paragraphs 1, 2 and 4 do not apply.

§13. Personal data

1. The processing of customers’ personal data and the entrustment of guests’ data are described in the Privacy Policy, which forms an integral part of these terms and serves — as regards §3 of that Policy only — as the data-processing agreement (art. 28 GDPR).

2. The Provider’s staff access data in your panel only so far as necessary to handle support requests, to maintain and secure the Service, and for the statistics referred to in §9.4. Changes to your settings are made only on your instruction, in a support mode whose activation is recorded in your own event log, as is every action the Provider takes on your account. The Provider also uses an internal operations console, restricted to authorised staff, in which account data may be read for maintenance and support; such a read is not recorded in your event log. You may ask for information about the extent of that access under §3.9 of the Privacy Policy.

§14. Amendments and final provisions

1. We may amend these terms for good reason (a change in the law, in the scope of the Service, or in prices). You will be notified by email at least 14 days before the change takes effect, together with the amended wording (art. 384 §1 and art. 384¹ of the Polish Civil Code); not terminating within that period counts as acceptance, and a termination given within it takes effect on the day the change does, with a proportional refund for the unused period. An amendment does not raise the fee or reduce the scope of the plan for a period already paid for and does not govern events that occurred before it took effect; otherwise the amended wording binds all running agreements from its effective date, including agreements prepaid for a longer term.

2. These terms together with the Privacy Policy set out the whole of the parties’ rights and obligations, and where informational, marketing and presentation materials diverge from them, these terms prevail. Such materials — including feature descriptions, screenshots and announcements of planned development — are not an offer within the meaning of art. 71 of the Polish Civil Code but an invitation to conclude a contract. This paragraph does not exclude or limit the Provider’s liability for the truth of statements about the properties of the Service made to you before the agreement was concluded, nor your rights under art. 84 and art. 86 of the Polish Civil Code, under the law on combating unfair competition, or — for the sole traders referred to in §11.2 — under the law on unfair market practices. If a marketing statement described a property of the Service inaccurately, you may rely on it regardless of the first sentence.

3. The Provider may use subcontractors to perform the Service and answers for them as for itself, within the limits of §12. The Provider may transfer the agreement to a legal successor, in particular on a sale of the business or a change of legal form, on 14 days’ notice; you may then terminate effective on the date of transfer, with a proportional refund. You may transfer your rights and obligations only with the Provider’s consent, given in writing or by email.

4. If any provision of these terms proves invalid or ineffective, the remaining provisions stay in force and the law applies in place of the defective one.

5. Polish law governs; disputes go to the court competent for the Provider’s seat, except for disputes with the sole traders referred to in §11.2 so far as the law provides otherwise.

6. These terms are a translation of the Polish Regulamin, which is the binding text; in case of divergence the Polish text prevails — the same rule is stated in §14 ust. 6 of the Polish text itself. The Polish text is available at that address before you conclude the agreement and at any time afterwards, and the Provider sends it by email on request, so that you can acquaint yourself with its content (art. 384 §1 of the Polish Civil Code). Where the Polish text is silent and this translation is not, this translation binds the Provider in your favour.

7. This version was published on 4 September 2026 and takes effect on 18 September 2026. Customers on running agreements are notified of the change by email under paragraph 1 and are bound by this version from its effective date. Events that occurred before that date are judged under the wording in force at the time; earlier versions are sent by email on request.